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Privacy Policy

Table of Contents

 
Ditrop Inc. (“we,” “us,” “our”) values your privacy and is committed to protecting personal and business data. This Privacy Policy outlines how we collect, use, store, and safeguard information related to our company and its business arms: Ditrop SME (business solutions), Ditrop GO (mobility services), and Ditrop Realty (property management & rentals). It also defines the rights and responsibilities of our employees, directors, executives, partners, and customers in compliance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and General Data Protection Regulation (GDPR) where applicable.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

Effective Date: November 1st 2024
Last Updated: January 18th 2025

1. Information We Collect

We collect personal and business-related data for operational, legal, and security purposes. The types of information collected include:

 

1.1 Personal Information

  • Full name, email address, phone number, and physical address.
  • Government-issued identification for verification (where applicable).
  • Financial and payment details for transactions.

 

1.2 Business Data

  • Company name, registration details, and business profile.
  • Service preferences, project requests, and work history.
  • Agreements, contracts, and compliance documents.
 

1.3 Employee & Executive Information

  • Employment records, payroll details, and taxation data.
  • Background checks, disciplinary records, and performance data.
  • Confidential company-related data that may be accessed by executives and directors.

 

1.4 Device and Technical Data

  • IP address, browser type, operating system, and access logs.
  • Usage analytics for security and service improvements.
 

1.5 Cookies & Tracking Technologies

  • Session cookies to enhance platform functionality.
  • Tracking technologies to analyze trends and user engagement.
2. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services across Ditrop SME, Ditrop GO, and Ditrop Realty.
  • Identity Verification & Security: To ensure safety for employees, partners, and clients.
  • Transaction Processing: For billing, invoicing, and financial management.
  • Marketing & Communication: To send service updates, promotional materials, and essential notifications.
  • Compliance & Legal Requirements: To fulfill regulatory obligations and protect against fraud.
  • Employee & Business Management: To administer HR functions, payroll, and internal security policies.
3. Sharing Your Information

We do not sell personal data. However, we may share necessary information with the following:

  • Service Providers: Third-party vendors assisting with payment processing, IT support, and logistics.
  • Legal Authorities: If required by law, regulatory bodies, or in legal proceedings.
  • Business Partners & Affiliates: Where necessary for collaborative projects, business acquisitions, or expansions.
  • Internal Teams & Directors: Employees and executives who require data access for operational or legal purposes.
4. Data Retention
  • Customer Data: Stored for the duration of active service plus a minimum of 12 months after termination.
  • Inactive Accounts: Deleted after 24 months of inactivity.
  • Employee Records: Retained for at least five (5) years post-employment.
  • Legal & Financial Records: Retained for compliance with tax and business regulations.
5. Data Security

We implement strong security measures, including:

  • Encryption: Protecting sensitive data during transmission.
  • Access Controls: Restricting data access to authorized personnel only.
  • Regular Audits: Conducting cybersecurity and compliance checks.

Despite these measures, we cannot guarantee 100% security. Users must also take necessary precautions to protect their information.

6. Your Rights & Choices

As a user, employee, or partner, you have the following rights:

  • Access & Correction: Request access to or correction of your personal data.
  • Data Deletion: Request the removal of data, subject to legal constraints.
  • Marketing Opt-Out: Withdraw consent for promotional emails and advertisements.
  • Data Portability: Request a copy of your stored data in a structured format.
7. Employee & Executive Confidentiality

Employees, directors, and executives of Ditrop Inc. are bound by confidentiality agreements and company policies, ensuring that:

  • Internal data is not disclosed without authorization.
  • Company-related intellectual property remains protected.
  • Any breach of confidentiality may lead to disciplinary action, including termination and legal proceedings.
8. Third-Party Services & Links

Our websites and applications may include links to third-party platforms. Ditrop Inc. is not responsible for the privacy practices of external sites. Users should review the privacy policies of third-party providers before engaging with them.

9. Cross-Border Data Transfers

Your data may be processed in countries outside of your jurisdiction, subject to different privacy laws. By using our services, you consent to international data transfers as necessary for business operations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or service notifications. Continued use of our services constitutes acceptance of updated terms.

11. Contact us

If you have any questions, concerns, or need assistance, please contact us:
Email:help@ditrop.ca
Phone: +15062716650
Address: 1-546 Martha Avenue, Saint John, New Brunswick, Canada, postal code E2J 4A6

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